The Smart Front Desk for Modern Australian Healthcare
Your intelligent first point of contact for every phone call and website message. It answers instantly, handles the routine questions and bookings on the spot, and routes higher-value conversations to your human front-desk team — so no patient waits and your people focus on what matters.
Incoming call
After hours · answered instantly
Website chat
OnlineAppointment booked
Added to your calendar
The impossible choice
Look after the patient at the counter, or answer the ringing phone?
Every day, busy practices face a tough choice: look after the patient at the counter, or break away to answer a ringing phone. Calls stack up, patients hit voicemail, and your best staff get pulled away from the people right in front of them. When routine inquiries overwhelm the front desk — in-hours and after — the conversations that genuinely need a person get less of your team’s time.
Calls stack up
Routine questions pull your staff away from the patient standing at the counter.
Voicemail & lost patients
Callers left on hold or sent to voicemail often just ring a competitor instead.
An overloaded team
Reception spends the day on repetitive admin instead of high-value patient care.
Your front desk shouldn’t have to choose who to help first.
The First Touch
The first hello for every patient — handled
Whether a patient calls or messages your website, in-hours or after, ClinicTech answers first. It resolves the routine instantly and brings your team in exactly when a human adds the most value.
A patient reaches out
A patient calls or messages your website — any time of day, in their own language.
Answered first, instantly
ClinicTech's Thea responds immediately to phone calls and web chat.
Routine inquiries handled
Hours, pricing, parking, location, and appointment booking are resolved on the spot — straight into your calendar.
Routed to your team when it matters
Complex or high-value conversations are smoothly handed to your human front-desk staff, with the context already gathered.
Your team focuses on what counts
Freed from repetitive questions, your reception team gives full attention to the patients who need a person.
One assistant, every channel
The front line your reception team has been missing
Responds fast across every channel
Phone calls and website chat answered promptly — your patients never wait in a queue.
Smart routing to your team
Knows when a conversation needs a person and hands it to your front-desk staff with full context.
24/7 availability
Answers every hour of every day, including peak periods, after hours, weekends and public holidays (e.g., after-hours booking).
Multiple languages
Greets and responds to patients naturally in their own language.
Books into your calendar
Resolves routine questions and books appointments directly in the calendar you already use.
Frees your front-desk team
Offloads repetitive admin so your people focus on the patients who need a human touch.
Simple, predictable pricing
One flat price. No surprises.
Pricing should be straightforward and free of hidden surprises. There are no complicated feature tiers, no lock-in contracts, and no extra fees for multi-lingual capabilities or web chat setup.
AUD · flat monthly subscription
Everything included
- 1,000 conversational voice minutes per month
- Unlimited use of our website chat widget
- Full multilingual capabilities
- Complimentary web chat setup
No-fuss top-ups
If your practice goes over your 1,000-minute limit, we simply offer manual top-up credits. You only buy extra minutes when your practice needs them.
Built natively for your existing tech stack
Works in harmony with the tools you already trust
Our system is designed to complement the core infrastructure your clinic uses and trusts every day.
Practice Management Systems
Direct, live integrationsBooking Platforms
Works alongside your existing booking channelsIron-clad security & safety
Patient trust and compliance, by design
Patient trust and regulatory compliance are at the heart of our platform. We protect your practice through a zero-risk approach to data and triaging.
Absolute privacy — 24-hour deletion
To safeguard your practice against modern cyber risks, we do not store patient files or conversation logs long-term. All data is securely pushed to your core clinic systems and completely erased from our servers within 24 hours.
Strict administrative scope
Our assistant focuses entirely on operational tasks like hours, pricing, parking, and bookings. It never answers medical questions or performs clinical triage. If a patient mentions a clinical symptom or an emergency, the assistant instantly hands the conversation to your human team or directs them to emergency services.
Never miss another patient
Give every caller and every website visitor an instant, helpful answer — and a booked appointment. Let’s set up your Smart Front Desk.